This page gathers more than 150 guest reviews with an average score of 4.8 out of 5. We do not write reviews ourselves and we do not order them: everything you read was left by real guests after check-out. Reviews are pulled directly from Yandex Maps, where the owner cannot edit or delete someone else's rating — and that is the main guarantee of honesty.
Besides Yandex Maps, we are rated on 2GIS and Google. We never remove criticism and we reply to every review — both the enthusiastic ones and the ones where a guest was not fully satisfied. That is exactly why you will find 4-star ratings in the feed: a real, living hostel cannot please everyone equally, and we believe it matters to show the true picture rather than a glossy showcase.
We broke the reviews down by the six criteria that travellers care about most. The score is an average across mentions, next to it is how many guests raised the topic and what exactly they wrote.
| Criterion | Score (out of 5) | Mentioned in reviews | What guests say |
|---|---|---|---|
| Cleanliness | 4.9 | 112 reviews | Fresh linen, clean showers and kitchen, regular cleaning |
| Location | 4.9 | 98 reviews | Central Tula, a short walk to the Kremlin, shops and transport nearby |
| Staff | 4.8 | 87 reviews | Friendly front desk, help with check-in around the clock |
| Value for money | 4.9 | 76 reviews | From 400 rubles the level exceeds expectations, "a gift for that price" |
| Wi-Fi | 4.6 | 41 reviews | Stable internet in the rooms, enough for work and calls |
| Quietness | 4.6 | 38 reviews | Mostly calm; some note audibility in shared rooms |
The overall average of 4.8 out of 5 is built from exactly these numbers. The highest scores go to cleanliness, location and value for money; slightly more modest are quietness and Wi-Fi, which we honestly discuss below.
An honest breakdown without varnish. If we sum up hundreds of reviews briefly, the picture looks like this:
We deliberately show both sides: this way you know what to expect in advance and check in without inflated expectations.
These rules help you tell honest reviews from inflated ones — on any platform, not just ours.
Ratings from the last two or three months matter more than old ones: they reflect the current state of the hostel, not what it was like before.
If the owner calmly addresses the negative and offers a solution, that is a good sign. Silence or rudeness in replies says more than the review itself.
Take a look at Yandex Maps, 2GIS and Google. If the ratings match across all services, you can trust them; a sharp discrepancy is a reason to be cautious.
"Everything is great" says little. Specific facts are valuable: clean linen, hot showers, fast Wi-Fi, quiet neighbours — those are hard to fake.
Real photos from guests are more honest than promotional ones. Compare them with the pictures on the site to see the hostel without retouching.
Reviews often praise the convenient surroundings. A three-minute walk away is a Magnit store, where you can buy groceries and water for the road at any time of day. Five minutes away is a Rigla pharmacy with essential medicines and hygiene products. Public transport stops, cafes and ATMs are nearby, so you do not have to travel across the city for small things. Meals are not included in the price, but the equipped kitchen lets you easily cook from products bought next door.
Yes. Reviews are pulled directly from Yandex Maps, where only an authorised user can leave a rating and the owner cannot delete someone else's review. We do not write reviews ourselves and we do not buy them — that is why the feed contains both 5-star and 4-star ratings.
The easiest way is on Yandex Maps: find "Myagko i Tochka hostel", open the "Reviews" tab and give a rating with a comment. You can also leave a review on 2GIS and Google. It takes a couple of minutes and helps other travellers make a choice.
Tell us right away — call +7 (920) 775-00-11 or approach the front desk. Most issues are resolved on the spot: we will change the linen, move you to another room, deal with the noise. We value feedback and reply to every review.
Besides this page, reviews are on Yandex Maps, 2GIS and Google under the query "Myagko i Tochka hostel Tula". We recommend cross-checking ratings on several platforms to form an objective picture.
