1Information We Collect

We may collect the following types of information:

• Contact information: name, phone number, email address you provide when filling out forms on the Site or booking a room
• Stay information: arrival and departure dates, room type, number of guests, preferences and special requests
• Payment data: information required to process payments (processed securely, without storing card details)
• Technical data: IP address, browser type, operating system, pages you visit, time and duration of the visit
• Cookies: small text files used to improve the Site and remember your preferences
• Analytics data: information about your interaction with the Site to analyze and improve the user experience

2Purposes of Using the Information

The collected information is used solely for the following purposes:

• Processing reservations: booking confirmation, status notifications, reservation management
• Contacting you: responding to your inquiries, clarifying stay details, support before and after arrival
• Service improvement: service quality analysis, development of new services, Site optimization
• Newsletters: sending news about special offers (only with your explicit consent)
• Security: fraud prevention, protecting the interests of the hostel and its guests
• Legal compliance: meeting the requirements of the Russian Federation legislation

3Sharing Information with Third Parties

We value your privacy and do not sell your personal information to third parties. Information may only be shared in the following cases:

• With your explicit consent: only if you have given written permission to share specific information
• To fulfill the contract: partners required to fulfill your order (payment systems, delivery, utilities)
• By request of authorities: in accordance with Federal Law for legal proceedings or national security
• In case of ownership change: in case of sale or restructuring of the hostel (with notification to you)

4Use of Cookies

Our Site uses cookies to enhance your experience:

• Authentication: logging into your account and maintaining a session
• Preferences: remembering your selected language, currency and other settings
• Analytics: analyzing Site usage to improve functionality
• Security: preventing unauthorized access and fraud
• Advertising: showing relevant offers based on your interests

You can disable cookies in your browser settings, but this may limit Site functionality and convenience. We recommend keeping cookies enabled for the best experience.

5Information Protection

We apply modern technical and organizational measures to protect your personal information from unauthorized access, loss, alteration or disclosure:

• Encryption: all data transmissions are protected by HTTPS with an SSL certificate
• Access restriction: only authorized hostel staff have access to personal data
• Databases: information is stored on secure servers with regular backups
• Security monitoring: continuous monitoring and updating of protection systems
• Confidentiality agreements: all employees sign data protection commitments

6Your Rights

In accordance with Federal Law No. 152-FZ "On Personal Data", you have the following rights:

• Right of access: obtain information about what data about you is stored and how it is used
• Right of rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data (subject to technical limitations)
• Right to restriction: request to restrict data processing during verification
• Right to withdraw consent: withdraw consent to data processing at any time
• Right to lodge a complaint: file a complaint with the supervisory authorities if your rights are violated

7Links to Third-Party Sites

Our Site may contain links to third-party resources and integrations with social networks. We are not responsible for the privacy policy, content or security practices of these sites. We recommend reviewing their privacy policies before providing personal information.

8Data Storage and Deletion

Personal data is stored for the period necessary to fulfill the purposes of processing:

• Booking data: stored for 3 years in accordance with tax legislation
• Payment data: stored for the minimum period required for reporting
• Analytics data: stored in aggregated form for up to 12 months
• Correspondence: stored for 5 years to resolve potential disputes

9Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy without prior notice. The current version is always available on this page. The date of the latest update is indicated at the beginning of the document. Your continued use of the Site after the publication of changes constitutes acceptance of the new policy.

10Contact Information

If you have questions about the Privacy Policy, want to exercise your rights, or have complaints, please contact us in any of the following ways: